top of page
CUSTOMER SUPPORT
GET IN TOUCH
Welcome to Clotea's customer support! Whether you have questions about our products, need assistance with your order, or just want to say hello, we're here to help. Feel free to reach out to us anytime.
REACH US
LIVE CHAT
Need immediate assistance? Our friendly representatives and style advisors are available to chat with you 7 days a week, from 8am to 9pm. Just click the button below to start chatting!
Have a question or need help? Fill out the form below and our team will get back to you as soon as possible.
Contact
FREQUENTLY ASKED QUESTIONS
-
How long does shipping take?All orders are processed and shipped within 1-2 business days, guarantee delivery within 5-7 business days (anywhere in US) from the day you place the order.
-
Do you ship to US territories?Yes, we can ship to US territories like, Puerto Rico, Guam, Northern Mariana Island, the U.S. Virgin Islands, and American Samoa.
-
How much is the shipping cost?Shipping cost is based on the amount of items in the order. See overview of the shipping costs below. 1 item: $3.75 2-3 items: $4.75 4-5 items: $5.75 6-7 items: $6.75 8-9 items: $7.75 10 or more items: $8.75
-
Do you ship internationally?Yes
-
Where are the items being shipped from?Every order is packed and shipped from LOS ANGELES, CA.
-
Do you restock items?Yes we restock most of the new items added usually 2 times a week.
-
How often do you add new items?New items are added every other week, we usually add about 100-200 new styles every other week.
-
Can I return an item?Yes, all returns are accepted as long as the request is made within 14 days of receiving the item/s. *Please note free return labels are available for items being shipped within 48 continental states only.
bottom of page