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SHIPPING & RETURNS

SHIPPING POLICY

We charge a standard shipping fee of $10 on all orders, regardless of the amount of items in your cart. This fee is applicable for local (US States) shipping and/or delivery.

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It is the customer's responsibility to provide the correct shipping information, Clotea and/or the appointed shipping company will not be held accountable for any lost items due to the provision of inaccurate shipping address/details.

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For International orders, shipping fees may vary depending on courier, destination and custom fees of chosen destination. Customers will be liable for all the shipping costs.

RETURN & EXCHANGE POLICY

  • We offer FREE RETURNS to all our customers.

  • All returns are accepted as long as the request is made within 14 days of receiving the items.

  • Once approved we will generate the FREE UPS prepaid label, we will send an email with the label attached.

  • Customer can then print the label, attach it to any box/package and return the items.

  • Customer will have 14 days to send the item back for full refund once they receive the free return label from you.

  • The package will be returned directly to us.

  • Once we receive the items back we will process the return and refund the balance back to your account.

  • Please note free return labels are available for items being shipped within 48 continental states only.

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