SHIPPING & RETURNS
SHIPPING POLICY
We charge a standard shipping fee of $10 on all orders, regardless of the amount of items in your cart. This fee is applicable for local (US States) shipping and/or delivery.
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It is the customer's responsibility to provide the correct shipping information, Clotea and/or the appointed shipping company will not be held accountable for any lost items due to the provision of inaccurate shipping address/details.
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For International orders, shipping fees may vary depending on courier, destination and custom fees of chosen destination. Customers will be liable for all the shipping costs.
RETURN & EXCHANGE POLICY
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We offer FREE RETURNS to all our customers.
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All returns are accepted as long as the request is made within 14 days of receiving the items.
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Once approved we will generate the FREE UPS prepaid label, we will send an email with the label attached.
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Customer can then print the label, attach it to any box/package and return the items.
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Customer will have 14 days to send the item back for full refund once they receive the free return label from you.
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The package will be returned directly to us.
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Once we receive the items back we will process the return and refund the balance back to your account.
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Please note free return labels are available for items being shipped within 48 continental states only.